FAQ
FAQ – Zenx Disposable Vapes
Your questions – our expert answers
🛒 Ordering & Payment
1. How quickly will I receive my order?
✅ US warehouse: 1-3 business days with DHL
✅ Express shipping: 24-hour lead time
✅ Real-time tracking: Tracking number via SMS/email
2. Which payment methods are accepted?
Credit card (Visa/Mastercard)
Cash
PayPal
Bank transfer
Klarna installment payment
🔋 Product technology
3. Why do Zenx vapes last longer than others?
Our triple-core batteries offer:
🔋 800mAh capacity (3x standard)
⚡ Smart Energy Management: Automatic power adjustment per puff
📊 Puff counter technology: Precise display of remaining usage
4. Are the flavors TPD compliant?
Yes! All 20+ flavors:
✅ Selectable nicotine strength (2%/5%)
✅ No prohibited additives (DGUV-test certified)
⚖️ Legal Information
5. What is the minimum age to purchase?
▶️ United States: 18+ years
▶️ US countries: Age verification via PostIdent/VideoID
6. Warranty processing for defects
📦 Step 1: Send a video of the defect via email/WhatsApp
🔧 Step 2: Express replacement within 72 hours
💶 Step 3: Refund or credit
📌 Further questions?
Our German-speaking team is available Monday-Friday from 8 am to 8 pm:
📞 Hotline/WhatsApp: +1 6283092565
📧 Email: support@zenxvape.us