FAQ

FAQ – Zenx Disposable Vapes

Your questions – our expert answers

🛒 Ordering & Payment
1. How quickly will I receive my order?

US warehouse: 1-3 business days with DHL
Express shipping: 24-hour lead time
Real-time tracking: Tracking number via SMS/email

2. Which payment methods are accepted?

Credit card (Visa/Mastercard)
Cash
PayPal
Bank transfer
Klarna installment payment

🔋 Product technology

3. Why do Zenx vapes last longer than others?

Our triple-core batteries offer:

🔋 800mAh capacity (3x standard)
Smart Energy Management: Automatic power adjustment per puff
📊 Puff counter technology: Precise display of remaining usage

4. Are the flavors TPD compliant?

Yes! All 20+ flavors:

Selectable nicotine strength (2%/5%)
No prohibited additives (DGUV-test certified)

⚖️ Legal Information

5. What is the minimum age to purchase?

▶️ United States: 18+ years
▶️ US countries: Age verification via PostIdent/VideoID

6. Warranty processing for defects

📦 Step 1: Send a video of the defect via email/WhatsApp

🔧 Step 2: Express replacement within 72 hours

💶 Step 3: Refund or credit

📌 Further questions?

Our German-speaking team is available Monday-Friday from 8 am to 8 pm:

📞 Hotline/WhatsApp: +1 6283092565
📧 Email: support@zenxvape.us