Return policy

Return & Cancellation Policy

Transparent terms for cancellations, returns, and refunds at ZENX Vape.

❌ Order Cancellation

We accept order cancellations before the product is shipped or manufactured. If the order is canceled in time, you will receive a full refund. Unfortunately, once the product has already been shipped, cancellation is no longer possible.

📦 Returns (for Quality Issues)

In the event of quality issues, you have the right to request a return within 7 days of receipt.

Requirements for a valid return:
  • The item is in the same condition as when received.
  • The product is in its original packaging.
  • A valid proof of purchase or receipt is provided.
✅ Fair Price Guarantee: You will not be charged a restocking fee for returns. Shipping costs will be charged at most once (this also applies to returns).

💳 Refund Process

Once your return is received and inspected, we will notify you promptly by email regarding the receipt as well as the approval or rejection of your refund. Upon approval, the amount will automatically be credited to your original payment method (e.g., credit card) within a few days.

⏳ Late or Missing Refunds

If you haven't received a refund yet, please check the following steps before contacting us:

1️⃣ First, check your bank statement again.
2️⃣ Contact your credit card company (it may take some time before your refund is officially posted).
3️⃣ Contact your bank, as there is often processing time required before a refund is posted.
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Important Notice: Please do not send your products back to the manufacturer. Contact our customer service first to obtain the correct return address.

Need help or the return address?

Our customer service team is happy to assist you with your request.

✉️ support@zenxvape.us